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Home>Knowledge Base>Root Folder>Web>When logging into HowDoYouGuru.com you get a message stating your account has expired.
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Article ID19
Created On11/10/2009
Modified12/17/2009
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When logging into HowDoYouGuru.com you get a message stating your account has expired.

Description:
Accounts setup on the HowDoYouGuru.com website are tied to your Content Enhancement Plan and will expire when your plan expires. The message you will see on the website in this case is very specific, "Your account has expired. Please contact support or your sales representative for further detail."

Solution:
Guru Technical Support can not bypass this issue for you, you will need to contact your sales representative to find out how to renew your plan or to discuss any issues with your expiration date.

If you are a Dentrix customer or purchased Guru through Henry Schein (and you don't know how to contact your normal sales rep) you can contact Steffan Gibbons with NIS Sales at 801-897-6964 and he will make sure you are taken care of.